Your IT Team. Amplified.

Co-managed IT is a partnership model where BASG works alongside your existing IT team rather than replacing them. Your team keeps control while gaining access to our tools, expertise, and capacity. Traditional outsourcing hands everything to a third party.

Never. Your IT director or manager stays in charge of strategy, priorities, and decision-making. We operate as an extension of your team, following your processes and escalation procedures. You set the direction and we provide the firepower.

You get access to enterprise RMM, endpoint protection, SIEM monitoring, backup solutions, patch management, and a professional services automation platform. These tools alone can cost six figures annually if purchased independently.

Most co-managed engagements are fully operational within two to four weeks. We handle onboarding in phases, starting with monitoring and security tools, then layering in help desk and project support based on your priorities.

Yes. The co-managed model is modular by design. Need cybersecurity and after-hours support but not help desk? No problem. We build a custom package that fills your specific gaps without paying for services you do not need.

Tickets route to your team first based on rules you define. When your team is at capacity or a ticket requires specialized knowledge, it automatically escalates to our technicians. End users see a seamless experience under your brand.

Companies with one to ten internal IT staff see the biggest impact. They have enough complexity to need enterprise tools but not enough budget for a full team of specialists. Co-managed IT bridges that gap efficiently.

We integrate with your existing ticketing system, use shared Slack or Teams channels, and hold weekly sync calls with your IT lead. Escalation paths, SLAs, and communication protocols are documented during onboarding.