Managed IT Services in Houston

Yes. BASG provides on-site and remote IT support across the entire Houston metro, including Downtown, Midtown, the Texas Medical Center, the Energy Corridor, The Woodlands, Katy, Sugar Land, and the Galleria. Local engineers handle on-site work; our 24/7 operations center handles monitoring and remote response.

Houston energy IT requires OT/IT expertise — not just managed services. The right partner understands ICS and SCADA security, secure remote-site connectivity to rigs and pipelines, the compliance overlay around critical infrastructure (TSA pipeline guidelines, NERC CIP for power), and the operational tempo of upstream/midstream operations. BASG brings two decades of mid-market IT operations with this specific depth, plus a Houston presence that puts engineers in-person when energy operations demand it.

Yes. We have local engineers covering Downtown Houston, the Texas Medical Center, the Energy Corridor, The Woodlands, and the broader Houston metro. On-site visits are scheduled for installations, infrastructure projects, and critical incidents. Routine monitoring and remote support are handled 24/7 through our operations center.

Houston's economy is concentrated in energy and oilfield services, healthcare (especially the Texas Medical Center), shipping and maritime, chemicals and manufacturing, professional services, and finance. We deliver industry-specific operational and compliance expertise in each — from OT security for energy, to HIPAA-aligned healthcare IT, to AI workflow automation for professional services.

Hurricane risk is non-optional in Houston. Our hurricane-readiness playbook covers: geographically distributed backups outside the Gulf Coast region, pre-storm activation of cloud failover, generator and UPS readiness checks, satellite-uplink connectivity for critical operations, and post-storm prioritized restoration. Most clients ride out named storms without operational downtime.

Yes — that's a core capability. Office IT (CRM, ERP, document management) and field IT (remote-site connectivity, OT/SCADA integration, ruggedized device management) require different stacks but unified governance. We deliver both layers under one engagement, with security policies that translate consistently between corporate networks and operational technology environments.

HIPAA for healthcare, PCI-DSS for payment processing, SOC 2 for technology and financial firms, CMMC for defense contractors and supply chain, NIST CSF for general governance, TSA pipeline security guidelines for energy infrastructure, and Texas data breach notification under Texas Business & Commerce Code Chapter 521. We handle both the technical implementation and the documentation auditors require.

Most engagements begin with a technology assessment in week one, followed by a phased onboarding across 30 to 60 days. Critical security measures (MFA, endpoint detection, backup verification) deploy in the first two weeks. Full operational handoff — monitoring, help desk, documented runbooks — usually completes by day 60.